Frequently Asked Questions
How do I Plan My Trip?
After downloading the app, you'll discover that each trail features its own planning and instructional guides. Don't miss out on our Hike Bike Run podcast, where we dive deep into discussions about every trail, offering insights, advice, and detailed descriptions. For those embarking on more extensive journeys, such as the Western Front Way Hike and Bike or the Normandy Way, we've crafted specialised itinerary pages. These can be easily accessed on their specific web pages.
Can I download the GPX?
You can download the GPX files for the commemorative trails directly from their specific pages. These trails range from 300 to 1000 kilometres, offering an extensive exploration experience. The Waytrails app is designed to assist you in booking, planning, and discovering everything about your chosen trail. To maximise your trip, we strongly encourage using both resources to their fullest potential.
How much does the app cost and what does it include?
You have the option to subscribe monthly for £3.99 or annually £34.99 (saving a whopping 25% discount). By subscribing, you gain access to all the trails, content, in-app travel and accommodation booking systems, and on/offline navigation tools. You have full control over your trail experiences as opposed to a tour operator. See 'How Does Waytrails Work' in the menu bar for more detailed information.
Why should I use the app if the trails are not near me?
We are continuously adding new trails, and there may be a trail coming soon near you. Alternatively, you can easily book in-app travel to the trails that take your interest.
Additionally, the app's story content can be enjoyed separately, allowing you to learn about different locations and what happened there through the explore options.
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What makes the Waytrails app worth using?
Waytrails offer a blend of self-curated and world-renowned trails that have been verified by the team for accuracy.
Through a single, accessible platform on your smartphone, the Waytrails app provides access to amazing trail experiences, stories, facts and content, and includes in-app booking for accommodation and transportation.
Waytrails provides customers with autonomy and decision-making, enabling you to customize budget, travel options, and activities.
The app also provides story-led checkpoints for convenient navigation.
If you have a passion for the outdoors, enjoy learning more about the places you visit, and want to plan your trip efficiently, Waytrails offers everything you need in one place.
Why should I get the Waytrails app now if I'm not traveling until next year?
Waytrails offers plenty to explore before you travel.
By getting the app early on, you can conveniently start planning your future trip, book accommodations ahead of the busy season, organise your transport and familiarise yourself with a kit list, sights, terrain and expectations.
Additionally, you can book any additional activities to your itinerary in advance, ensuring a seamless and enjoyable experience without any disappointments.
How long are the trails?
Waytrails is continuously adding a variety of trails, including day hikes, weekend hike and cycle trips, and long-distance trails.
Current trails in the app range from 20km - 1000km but all can be broken up into stages to accommodate your timings and interest.
Match a trail that suits your preferences and plan your distances, match abilities, and timings accordingly. The trails can be completed in stages and/or revisited at a later time, allowing you to enjoy them with friends or according to your availability. You have full control over your trail experiences as opposed to a tour operator.
Can you recommend where to stay on the trails?
Our team has vetted all the hotels and they are listed in our app under accommodation. They have been chosen because they are strategically located either directly on the route or as close as possible, minimizing the need for detours, especially on the hiking trails.
For added convenience and more options, Waytrails City Hikes may suggest accommodation that are slightly off the trail but still in close proximity, allowing you to enjoy the trail while having a variety of choices.
Is Waytrails suitable for young people or kids?
Absolutely! Our created and curated stories are engaging for younger adventurers, making outdoor adventures enjoyable for the whole family. The distances of the trails are clearly listed in the app, allowing you to plan according to your preferences. The stories have something for everyone and make great talking points as you travel.
Additionally, you can conveniently book suitable accommodation and restaurants through the app, ensuring smooth reservations and avoiding any "hanger" situations!
Do you offer logbooks or 'digital passporting'?
We are currently working on developing a digital passporting tool, which will enhance your trail experiences. As technology evolves, we will be integrating further options to enrich your journey.
Submitting Content for Waytrails App
We are always looking for more stories and local information to add to the app. Please click on Content Submissions and follow the instructions.
How do I cancel my subscription / refund?
To cancel my subscription from Apple iPhone
To cancel my subscription from Android Phone
Google Play store refund process
Apple Store refund process
*An app is bought directly from the Google Play or Apple Store
How do I request to delete my app account?
1. Firstly email Waytrails customer support: Open your email client and compose a new email to app@waytrails.com. In the email, provide your account details and clearly state that you want to delete your account. Be sure to use the email associated with your app account.
2. Subject Line: Use a subject line such as “Account Deletion Request” to ensure your email is directed to the appropriate department.
3. Wait for Confirmation: After sending the email, wait for a response from our app’s customer support team. This could take up to 48hrs. This email will likely confirm your account deletion request and will provide additional details.